Shipping Page

MJ Shipping Policy

Delivering your custom pet sketches with care.

Thank you for choosing MJ for your custom pet sketches! We are committed to ensuring your personalized artwork reaches you safely and in perfect condition, whether framed or unframed.

1. Processing Time

Since all our artwork is custom-made, please note the following production timelines:

  • Sketch Creation Time: Please allow 10 to 14 business days for our artist to complete your custom sketch. We will send a proof for your approval before proceeding.

  • Framing/Final Prep: Once the sketch is approved, allow an additional 1 to 3 business days for professional framing (if applicable) and secure packaging.

  • Shipping (Fulfillment) Time: Orders will be shipped 1-2 business days after the completion and framing/prep process.

2. Domestic Shipping (within the US)

We offer the following shipping options for orders within the US:

Method

Estimated Delivery Time (After Fulfillment)

Cost

Standard

3-7 business days

$8.99 (Free for orders over $150)

Express

1-3 business days

Calculated at checkout

Note: Delivery times are estimates and start from the day the order is picked up by the carrier.

3. International Shipping

We proudly ship our artwork worldwide!

  • Estimated Delivery Time: Varies by location, typically 7–21 business days after fulfillment.

  • Customs, Duties, and Taxes: These charges are the responsibility of the buyer and are not included in the item price or shipping cost. MJ has no control over these fees.

4. Packaging Details

We take extreme care in packaging your artwork to prevent damage.

  • Unframed Sketches: Protected in an archival plastic sleeve, secured between rigid cardboard supports, and shipped in a sturdy, flat mailer.

  • Framed Sketches: Wrapped securely with bubble wrap, corner protectors, and clearly marked as FRAGILE before being placed in a strong, fitted box.

5. Tracking, Damages, and Issues

  • Tracking: A Shipping Confirmation email with a tracking number will be sent once your order is fulfilled.

  • If your order arrives damaged:

    • Please contact us within 48 hours of delivery at support@mjart.com.

    • Include your order number and clear photos of the damaged item and the external packaging.

    • We will promptly assess the damage and arrange for a replacement.