Frequently Asked Questions
About Your Artwork
I use high-quality, professional charcoal and my unique charcoal-and-brush
technique that creates ultra-realistic detail, softness and depth. Every portrait
is hand-drawn by me, Jo Morris.
All artworks are A4 or A3, making them easy to frame worldwide
Photos & Choosing the Right Image
You may send multiple photos — you can tell me your favourite, or I can choose
the best one based on clarity and detail.
Once you place your order and secure your spot, I will email you to request your
pet’s reference photos. This gives you time to choose the perfect images.
I can remove collars, harnesses or tags.
Multiple Pets in One Portrait
Multi-pet portraits are available.
A4 — best for 1 pet only
A3 — perfect for up to 3 pets drawn together
Pets do not need to be in the same photo. I can use separate photos and bring
them together in one combined artwork.
If you would like several pets in one artwork, please email me here:
jo@petartist.com.au
Ordering & The Creative Process
Place your order to secure your spot, and then I will contact you to request your
reference photos. I’ll confirm everything before I begin.
All portraits are created in A4 size. If you have several pets and would like them
drawn in separate artworks, I can create several portraits. One for each pet —
they look beautiful displayed on a wall side by side.
If you would prefer multiple pets together in the one artwork, please email me
here: jo@petartist.com.au
Estimated Turnaround Time
Every portrait is hand-drawn to order in my Melbourne studio, Swanston Street
CBD.
A4 & A3 Portraits: 2–4 weeks
Multiple Pet Portraits: 3–4 weeks
If you need your portrait for a special date (birthday, anniversary, memorial,
Christmas), please let me know — I’ll always do my best to accommodate.
100% Happiness Guarantee
If you are not completely happy with your artwork preview before shipping,
you’ll receive a full refund — I genuinely want you to love your pet portrait.
Framing Options
All Australian orders come with a simple display frame you are welcome to
change or upgrade to suit the decor of your home.
International orders are shipped unframed for safety during transit.
Artworks are standard A4 or A3, making them easy to frame anywhere in the
world.
Shipping & Delivery
Free worldwide shipping is included with every portrait.
Australian orders are shipped framed in simple display frames.
Overseas orders are shipped unframed between two rigid boards for safety.
Delivery timeframes:
Australia: 2–5 business days
International: 7–10 business days
Pickup from the Melbourne CBD studio is available by appointment.
Payments & Policies
Visa, Mastercard, AMEX, Apple Pay, PayPal and Shopify secure checkout are
accepted.
Full payment is required to secure your place on the waitlist
Still Have a Question?
I’m always here to help.
Email: jo@petartist.com.au